Terms of Service

1. Definitions

In these Terms of Service ("Terms"), the following definitions apply:

• "Hivemind," "we," "us," or "our" refers to Hivemind, a marketing technology company based in Beirut, Lebanon.
• "Client," "you," or "your" refers to the business entity or authorized representative that engages Hivemind's services.
• "Services" refers to the AI-powered social media management, advertising management, and related marketing services provided by Hivemind.
• "Meta Assets" refers to Facebook Pages, Instagram accounts, ad accounts, and other Meta platform resources that the Client authorizes Hivemind to manage.
• "Meta APIs" refers to the Facebook Graph API, Instagram Graph API, Marketing API, and other official Meta platform interfaces.
• "Platform" refers to Hivemind's website, tools, and systems used to deliver Services.

2. Eligibility

By using Hivemind's Services, you represent and warrant that:

• You are a duly authorized representative of a business entity with the legal authority to bind that entity to these Terms.
• You have the legal right to grant Hivemind access to the Meta Assets you authorize us to manage.
• You are either the owner or an administrator of the Facebook Pages, Instagram accounts, and ad accounts you connect to our Services.
• You are at least 18 years of age.
• Your use of our Services will comply with all applicable laws and regulations.
• You are not located in a jurisdiction where use of our Services would be prohibited.

Hivemind's Services are designed for business-to-business (B2B) use. We do not provide services directly to individual consumers.

3. Description of Services

Hivemind provides AI-powered marketing services to businesses, including but not limited to:

• Content creation and publishing for Facebook Pages and Instagram accounts
• Automated comment and direct message management
• Scheduled posting and content calendar management
• Advertising campaign creation, management, and optimization via Meta Marketing API
• Performance analytics and reporting
• Account setup and integration assistance

All Services are delivered using official Meta APIs. We access your Meta Assets only after you explicitly grant authorization through Meta's Facebook Login for Business OAuth flow.

4. Client Responsibilities

As a Client, you agree to:

• Provide accurate information: All business information, credentials, and authorizations you provide must be truthful and accurate.
• Maintain authorization: You are responsible for ensuring you have ongoing authorization to grant Hivemind access to the Meta Assets connected to our Services.
• Lawful content: Any content, brand guidelines, or materials you provide for us to use must not violate any laws, infringe on third-party rights, or violate Meta's Community Standards or Advertising Policies.
• Timely communication: Respond to requests for approvals, clarifications, or information in a timely manner to ensure effective service delivery.
• Compliance: Comply with all applicable laws, regulations, and platform policies in connection with your use of our Services.
• Account security: Maintain the security of your Meta Business accounts and notify us immediately of any unauthorized access.

5. Authorization and Access

By connecting your Meta Assets to Hivemind:

• You authorize Hivemind to access and manage your Facebook Pages, Instagram accounts, and ad accounts as selected during the authorization process.
• You grant us permission to publish content, manage engagement, create and modify advertising campaigns, and access analytics data on your behalf.
• You understand that this authorization can be revoked at any time through your Meta Business Settings or by contacting us directly.

Hivemind will never ask for your Facebook or Instagram password. All access is managed through Meta's official OAuth authentication system.

6. Fees and Payment

Service fees are determined on a per-client basis and documented in a separate service agreement or contract. General terms include:

• Fees are as agreed upon in your service contract with Hivemind.
• Payment terms, billing frequency, and accepted payment methods are specified in your service agreement.
• Advertising spend for Meta campaigns is separate from Hivemind's service fees and is billed directly by Meta or managed according to your service agreement.
• Late payments may result in suspension of Services until the account is brought current.

For pricing inquiries, please contact us at moe.mneimne@gmail.com.

7. Intellectual Property

Client Content: You retain all rights to content, trademarks, logos, and materials you provide to Hivemind. By providing such materials, you grant us a limited license to use them solely for delivering the Services.

Hivemind Property: All tools, software, methodologies, and intellectual property developed by Hivemind remain our exclusive property. Clients receive a limited, non-exclusive license to benefit from these as part of the Services during the term of engagement.

Created Content:Content created by Hivemind on behalf of a client (posts, ad copy, etc.) becomes the client's property upon publication or delivery, unless otherwise specified in the service agreement.

8. Permitted and Prohibited Use

Permitted Use:You may use Hivemind's Services for legitimate business marketing purposes in compliance with all applicable laws and platform policies.

Prohibited Use: You may not use our Services to:

• Publish or promote illegal, fraudulent, or deceptive content
• Violate Meta's Community Standards, Advertising Policies, or Platform Terms
• Infringe on the intellectual property rights of others
• Distribute malware, spam, or harmful content
• Engage in any activity that could damage Hivemind's reputation or standing with Meta
• Attempt to gain unauthorized access to Hivemind's systems or other clients' data
• Resell or sublicense Hivemind's Services without explicit written permission

9. Termination

Either party may terminate the service relationship:

• By Client: You may terminate Services at any time by revoking Hivemind's access through your Meta Business Settings and notifying us in writing. Service fees may apply through the end of the billing period.
• By Hivemind: We may terminate Services with 30 days written notice, or immediately if you breach these Terms, engage in prohibited use, or fail to pay fees.

Upon termination, we will cease all management activities and delete your data in accordance with our Privacy Policy. You remain responsible for any outstanding fees.

10. Disclaimer of Warranties

HIVEMIND PROVIDES SERVICES "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Guarantees of specific results, engagement levels, or return on investment
• Warranties that Services will be uninterrupted, error-free, or secure
• Warranties regarding the availability or functionality of Meta's platforms or APIs

Marketing results depend on many factors beyond Hivemind's control, including market conditions, competition, content quality, and Meta's platform algorithms. We do not guarantee specific outcomes.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Hivemind's total liability for any claims arising from these Terms or our Services shall not exceed the total fees paid by you to Hivemind in the 12 months preceding the claim.
• Hivemind shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
• Hivemind is not responsible for any actions taken by Meta, including changes to their platforms, APIs, policies, or any suspension or termination of your Meta accounts.

12. Indemnification

You agree to indemnify, defend, and hold harmless Hivemind and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your violation of any law or third-party rights; (c) content or materials you provide to us; or (d) your misrepresentation of authority to grant access to Meta Assets.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Lebanon, without regard to conflict of law principles. Any disputes arising from these Terms or our Services shall be subject to the exclusive jurisdiction of the courts located in Beirut, Lebanon. Both parties agree to attempt good-faith negotiation before pursuing formal legal action.

14. Changes to Terms

Hivemind reserves the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date and may notify active clients via email. Continued use of our Services after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you may terminate Services as described in Section 9.

15. Miscellaneous

• Entire Agreement: These Terms, together with any service agreement, constitute the entire agreement between you and Hivemind regarding the Services.
• Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
• Waiver: Failure to enforce any right or provision does not constitute a waiver of that right or provision.
• Assignment: You may not assign these Terms without our written consent. Hivemind may assign these Terms in connection with a merger, acquisition, or sale of assets.

16. Contact

For questions about these Terms of Service, please contact us: